Choosing the right Telecom Expense Management (TEM) partner for your business doesn’t have to feel like you're going through a routecanal. While it might sound technical at first, finding the right help to manage your telecom costs is actually about asking the right questions and being clear about your needs.
Start by looking at what your business actually uses. Are you handling mobile plans, internet, landlines, or even cloud services? You’ll want a TEM partner who has real experience in the kind of services your company deals with most. Don’t be shy about asking for case studies or examples. It’s a good sign if a TEM provider has helped similar businesses manage their telecom expenses better.
Next, think about how easy it is to work with them. Choose a TEM partner who makes the process simpler, not more confusing. The technology they use should be easy to understand and easy for your team to use. Some companies offer fancy tools, but if they only confuse your staff, they’re not helping you.
Also, make sure they’re good at keeping you in the loop. You want someone who explains what they’re doing, shows where you’re saving money, and helps you learn something from the process. If they’re hard to reach or take forever to respond to questions, that might be a red flag.
Pricing matters, too. Some TEM partners charge a flat fee, while others take a percentage of the savings they find for you. Take the time to compare your options and make sure you understand how you’ll be charged before signing anything. The cheapest option isn’t always the best—look for real value instead.
Lastly, ask around. Word of mouth still counts for a lot. Talk to other business owners or IT managers in your network. A recommendation from someone you trust could point you in the right direction.
In the end, choosing a TEM partner is about more than just saving money. It’s about finding steady support so your team can spend less time worrying about phone bills and more time doing the work that matters. Take your time, trust your gut, and choose the option that feels like a good fit for your company.